Q1: Do buyers need to pay customs duties?
A1:EU/UK/USA/Canada/Russia/UAE/Vietnam/Thailand/Malaysia,free of customs duty, guests do not need to pay any additional fees. Please rest assured to place an order. Other country,when you order,welcome ask customer service.
Q2: Order delivery time and logistics transportation time
A2:The delivery time is about 3-7 days, and the logistics transportation time is about 20-60 days.But the transportation may be delayed due to earthquake, tsunami, hurricane and other inclement weather or war other force majeure,and our company will not be responsible. Thanks for your understanding.If you need fast shipping way,pls contact customer service before order.
Q3: Regarding the problem of damage to the received product
A3：Dear buyer, our shipping location is in China, and it takes a long time to ship from China to various countries/regions. We will protect our packages as much as possible, but we cannot completely avoid problems such as damage to packages caused by transportation. If you mind this problem, please do not buy. If you have any quality problems after receiving the goods, please do not raise a dispute, please contact customer service as soon as possible, and we will try our best to resolve it for you.
Q4:Product warranty time
A4:Within one year, if there is a problem of non-human damage to the electric bicycle, we can send you accessories for free,but need you pay shipping cost.
| Product name | Smlro S11 48v1000W Motor 14Ah For Samsung Battery Electric Folding Bicycle Suspension Fork 26 Inch 4.0 Fat Tire Bike Mountain Ebike |
| Model: | S11 |
| Wheel Size: | 26inch |
| Motor: | 48V 1000W Brushless Geared Rear Hub Motor |
| Frame: | 6061 Aluminum Alloy Full Suspension Frame |
| Max Speed: | around 40km/h |
| Fork: | Aluminum Alloy full Suspension Fork,Lockout |
| Gear | 7-Speed |
| Battery: | 48V 14Ah |
| Range: | Fully Electric Mode Range: around 30~50km Pedal Assist Mode Range: around 60~80km |
| Headlight: | LED Headlight powered by battery |
| Brake: | Mechanical Disc Brake |
| Display | Smart LCD display that shows speed, battery status, pedal assist level, etc. |
| Throttle: | Twist throttle on the right side of Handlebar |
| Tire: | 26"x4.0" inch Fat Tire |
| Note: | If the original parts are used up, we will replace them with better ones |
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